About Us
Redefining Virtual Assistance with AI-Powered Efficiency and Innovation.
Onboard Your VA Like a Pro—Without the Guesswork
Get the complete VA onboarding system trusted by growth-focused entrepreneurs.
Hiring a VA is one thing—setting them up to succeed is another. This all-in-one onboarding kit gives you everything you need to streamline delegation, boost productivity, and build a working relationship that lasts. Inside, you’ll get:
Proven SOP templates to standardize and delegate with ease
A communication protocol to avoid dropped tasks and misalignment
Time-saving onboarding checklists and task handoff guides
Performance evaluation forms for feedback and accountability
Tools to scale your business—without micromanaging
Build your dream support system with confidence—one process at a time.
At Project Outsource, we believe that the key to sustainable business growth lies in the restoration of genuine human connections—enhanced by the power of AI. In an era dominated by technology, we seamlessly blend innovation with the personal touch that sets businesses apart. By integrating Virtual Assistants (VAs) with cutting-edge AI tools, we empower businesses to operate more efficiently while preserving the authenticity and engagement that drive success.
Our approach isn’t just about outsourcing—it’s about creating meaningful collaborations that elevate productivity, enhance customer experiences, and allow companies to focus on what they do best.
Our Story
Project Outsource began with a simple yet profound vision: to redefine outsourcing by restoring the human element in business while embracing the limitless potential of AI. We saw a world where companies struggled to maintain a balance between automation and genuine connection. Instead of choosing one over the other, we built a solution that integrates both.
We believe that people are at the heart of every business, and technology should serve to enhance—not replace—their contributions. That’s why our Virtual Assistants leverage AI-powered tools to provide seamless, efficient, and highly personalized support. From startups to established enterprises, we help businesses scale without losing their unique identity.
Core Values
Human-Centered Innovation – We use AI as an enabler, not a replacement, ensuring every interaction retains a personal touch.
Collaboration Over Transactions – We believe in long-term partnerships, not just short-term services.
Authenticity & Transparency – Trust is the foundation of our work, built on clear communication and ethical practices.
Empowerment Through Technology – We equip our VAs with cutting-edge tools to maximize efficiency without compromising connection.
Results-Driven Excellence – Success is measured not just by efficiency but by the value we create for our clients and their customers.
Team Profiles
Our team is a dynamic blend of skilled Virtual Assistants and AI-powered efficiency experts. We bring together top-tier talent with advanced technology to deliver seamless support, strategic insights, and innovative solutions. Each member of our team is committed to enhancing productivity and fostering meaningful client relationships through a perfect synergy of human expertise and AI-driven assistance.
Jenna Hatch
As the visionary founder and CEO of Project Outsource, Jenna Marie Hatch has revolutionized the virtual assistance industry through her innovative approach to AI-enhanced services with strategically sourced offshore talent. With her diverse background in earth science, education, insurance, dance, tech industries and more, Jenna has expertly transformed the outsourcing landscape through her human-centric business philosophy and strategic implementation of AI-powered solutions. Through Jenna's dedicated approach to authentic connections, personality-based matching, and operational efficiency, Project Outsource has successfully developed a distinctive model that frees entrepreneurs from time-consuming tasks while providing them with a skilled, compatible workforce.
Jenna's versatility allows her to bring unique perspectives to business challenges and growth opportunities. Her professional journey across multiple industries has equipped Project Outsource with valuable insights into streamlining operations and delivering exceptional results that exceed client expectations.
By embracing her uniqueness as a superpower rather than a limitation, Jenna demonstrates her commitment to authenticity and adaptability in the ever-evolving business landscape, cementing her position as an innovative leader in the outsourcing industry. Her vision of creating freedom through delegated tasks and genuine relationships continues to drive Project Outsource's growth and success, offering business owners the opportunity to scale without burnout through the strategic synergy of AI technology and human connection.
Carmella Baterna
Carmella Baterna established herself as a key pillar of Project Outsource's virtual operations, building a robust foundation for the company's comprehensive outsourcing services. With her background in management consulting, Carmella has expertly elevated the company's client offerings through strategic implementation of business principles. Through Carmella's dedicated approach to project planning, delegation, and client relationship management, Project Outsource has successfully strengthened its virtual assistance solutions, empowering clients with a skilled, reliable workforce.
Carmella's versatility shines through her multifaceted experience as both a Sales Development Representative and Executive Assistant, allowing her to bring a unique perspective to administrative challenges and business development opportunities. Her professional journey has equipped Project Outsource with valuable insights into streamlining operations and delivering exceptional results that exceed client expectations. By embracing the role of General Virtual Assistant, Carmella demonstrates her commitment to excellence and adaptability in the ever-evolving outsourcing landscape, cementing her position as an indispensable asset to Project Outsource's continued growth and success.
Scale Smarter, Not Harder
Unlock the perfect blend of human expertise and AI-powered efficiency.
Tired of juggling endless tasks? At Project Outsource, we provide Virtual Assistants equipped with cutting-edge AI tools, ensuring that you stay ahead while maintaining a personal touch. Let us handle the operations while you focus on growth, innovation, and what truly matters.
Let's Connect.
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